Step By Step Remote Assistance Guidance

Mafia City H505/22/2018

Revered Users:


Due to the circumstance of certain player’s recent issues (Can’t be solved by directly communication or we directly help the player to solve the issue) as well as to provide better service and experience, we might need to use Remote Assistance Software to help players solve their issues. 
Steps are as followed:
1. Enter Site:

https://www.teamviewer.com/en/  Click on Download for Free to begin download. Shown on the picture below: 


2. After completing download, click on Run to begin installing (Don’t forget to check the selected Option during installation) Shown on the picture below:



3. After installation, open TeamViewer 13 and provide the ID as well as Password to secretary, so that secretary can remotely control your computer to solve your issues (Tips: The Password changes every time the TeamViewer is opened). Shown on the picture below:

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